I spent the day in Santa Clara at the Cisco Executive Briefing Center. We took a large group for a briefing centered around call center technology. The agenda included: review of unified communications and IPCC; secure voice around UC and IPCC; telepresence demonstration; IPCC demo; and a technical discussion and review of Cisco end state architecture.
The telepresence demonstration was the most interesting part of the day. In The World is Flat, the author talks about using high definition video to drive video conferencing, but this is the first application of that idea that I have seen.
This is the fourth briefing that we have done with Cisco in the last two plus years. Other topics included Storage, Security and IP Communications and Wireless.
The feeling I get from the call center industry in general is excitement about the availablilty and integration of cisco products into telephony / telecom applications...more specifically, call centers. There are just a few providers now & competition is always a good thing!!
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