System-wide failure hits Sacramento area Sutter Health clinics

System-wide failure hits Sacramento area Sutter Health clinics

May 15, 2018 12:01 PM

A system-wide failure is causing problems at Sutter Health locations, a spokesman for Sutter Health Valley Area said.

Throughout the morning, employees have been unable to access patients’ electronic health records, emails and use the phones, Gary Zavoral confirmed. Some patients are being contacted to reschedule appointments.

The root of electronic failure has been linked to “the activation of the fire suppression system in one of our information services buildings,” Zavoral said. He did not immediately have more details about the incident.

Local facilities impacted include the Sutter Medical Center, Sacramento, as well as clinics in Roseville and Davis. Patients are being asked to reschedule nonemergency surgeries and lab testing. Zavoral did not know how many people were affected.

Those who have not been contacted by a Sutter facility about their appointment should arrive as planned.

“Any type of emergency services, patient care, (there’s the) same quality as usual,” he said. “They have a backup procedure when their system goes down.”

Patients of the Sutter Gould Medical Foundation clinics in Modesto also reported not being able to schedule appointments with doctors and being told to call back in two hours, per The Modesto Bee.

Zavoral said Sutter Health is working to fix the issue.