Tuesday, March 08, 2016

Spring IT Directors Workshop 2016 Day 2

I spent the day at the Spring IT Directors Workshop. The agenda included: Morning Inspiration; IT Customer Survey Results; The Sum of Many Little Things Done Well - "The IT Leadership Role in Customer Service" by Jim McKennan [Dr. Jim, the Service Doctor]; Customer Service - Next Steps; Employee Engagement Stories; VCO Update; Security Update; and, CIO Closing.

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