Saturday, April 08, 2017

fun with passwords

Due to some struggles with passwords, Sharon and I spend almost eighteen hours trying to swap her iPhone for a new one. Thanks to some great customer support from AT&T, Sharon was finally able to get around the password problem and get everything restored on her new iPhone 7 Plus!

The AT&T customer service woman that Sharon talked to was based in Ohio. Fifteen years ago, it seemed like most companies had outsourced their help desk to India. Like Sharon's encounter, my experiences in the last few years have been very different than my experiences with the India call centers. When I have called help desks in the last few years, it seems like they are all based in the United States...

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