I have previously written about our problems with Dell support on December 21, December 22 and January 26. It appears that I am not the only person having problems.
Two new reports that rate the satisfaction of PC buyers show that Dell's customer service scores have declined in recent months.
In a related article on the CNET.com site, an industry veteran details his experiences with Dell customer support in an Open letter to Michael Dell.
I finished reading Harry Potter and the Prisoner of Azkaban, the third book in the Harry Potter series. As Randy Davis [the SHSS IT CFO] noted to me before I started reading the books, the author has done an amazing job of creating a whole different world. I am enjoying the books, but they make me yearn for something written above the 9 to 12 year old level of the books.