Wednesday, June 09, 2004

Exchange mail server down!

Jack played in his sixteenth and final baseball game of the season!

About 10:30 a.m. on Tuesday, we lost one of the exchange mail servers that support about 700 people, including the CEO, COO, CFO and CIO. We have a number of distributed exchange servers that support almost 25,000 users.

It is amazing how important e-mail has become as a tool for communicating and documenting. The level of angst that senior management started to exhibit after only a couple of hours without email (sent real time to their blackberries!) is intellectually interesting.

Not only does this team report to me, but I was executive on call for the week. With the system still down Tuesday evening, I ended up heading to the data center about 11 p.m. to run incident command. Working with Microsoft, the team finally got the server up and running a little after 1:00 a.m. By the time, I got back home and in bed it was close to 2:30 a.m. Unfortunately, I had meetings at CPMC in San Francisco. I dragged myself down to the bay area for the meetings and then back to Jack's game, LONG DAY...

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